Global Refuge Support
Welcome to the Global Refuge Partner Support Portal!

Welcome, for help with the LMS, ORR App Launcher, and Apricot use the search function in the upper right corner, or submit a ticket by using the link below. We look forward to helping you out!

  1. Global Refuge Support
  2. Partner & Program Portal

Partner & Program Portal

Please use this portal to submit any questions or issues related to LMS, ORR App Launcher, and Apricot.

For any hardware-related issues—such as computers, or phone apps—please reach out directly to Global Refuge IT Support for assistance.

  • App Access Request

  • Forms and Reports

    Request a new form or report (or an update to an existing form or report).

  • Report an Issue

    Don't see what you're looking for? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

Powered by Jira Service Management
{"xsrfToken":"20803d75867eb60cb3be6fad834be44814265bf8_lout","branding":{"id":"35","key":"ps","name":"Partner & Program Portal","portalBaseUrl":"/servicedesk/customer/portal/35","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/35/1","theme":{"headerBGColor":"#f2f3f9","headerLinkColor":"#292929","headerLinkHoverColor":"#4f7cbd","headerLinkHoverBGColor":"#4f7cbd","headerBadgeColor":"#4f7cbd"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5c75a924-3e33-4011-a218-bf16ff64d50c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWExNzc0Ni02MDllLTRiNTItOTFlYi02Y2M2NTU3ZWVmOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVjNzVhOTI0LTNlMzMtNDAxMS1hMjE4LWJmMTZmZjY0ZDUwYyI6WyJyZWFkIl19LCJleHAiOjE3NDU0ODg0MTIsIm5iZiI6MTc0NTQ4NzgxMn0.gDd69sq0FQ5lRsYHIkpxG0Pev6XGFaaBhGfU6qU7SF4&client=3aa17746-609e-4b52-91eb-6cc6557eef9b&mode=fit","logoId":"5c75a924-3e33-4011-a218-bf16ff64d50c","isLogoAvailable":true,"helpCenterTitle":"Welcome to Global Refuge Support Portal","sharedPortalName":"Global Refuge Support","translations":{"en-US":{"helpCenterTitle":"Welcome to Global Refuge Support Portal","sharedPortalName":"Global Refuge Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/56b84673-fb24-4e94-89a1-4fc7364c87e4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWExNzc0Ni02MDllLTRiNTItOTFlYi02Y2M2NTU3ZWVmOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2Yjg0NjczLWZiMjQtNGU5NC04OWExLTRmYzczNjRjODdlNCI6WyJyZWFkIl19LCJleHAiOjE3NDU0ODg0MTIsIm5iZiI6MTc0NTQ4NzgxMn0.YZ6Mkz23z1n3eH7X9m86Jrwj_Wa6LazBgbhTpcnqc88&client=3aa17746-609e-4b52-91eb-6cc6557eef9b&height=300&mode=fit","bannerMediaApiFileId":"56b84673-fb24-4e94-89a1-4fc7364c87e4","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"35","key":"ps","projectId":10045,"serviceDeskId":35,"name":"Partner & Program Portal","description":"<p>Please use this portal to submit any questions or issues related to LMS, ORR App Launcher, and Apricot.</p>\n<p>For any hardware-related issues—such as computers, or phone apps—please reach out directly to Global Refuge IT Support for assistance.</p>","portalBaseUrl":"/servicedesk/customer/portal/35","reqTypes":[{"id":"43","name":"App Access Request","descriptionHtml":"","callToAction":"App Access Request","introHtml":"","icon":10458,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[39],"key":""},{"id":"46","name":"Forms and Reports","descriptionHtml":"","callToAction":"Forms and Reports","introHtml":"<p>Request a new form or report (or an update to an existing form or report).</p>","icon":10458,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[39],"key":""},{"id":"47","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10458,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[39],"key":""},{"id":"45","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10458,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[39],"key":""},{"id":"49","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10458,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"44","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10458,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"48","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10458,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":39,"name":"General"}],"orderMapping":{"39":[43,46,45,47]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":35,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PS","userLanguageHeader":"Welcome to the Global Refuge Partner Support Portal!","userLanguageMessageWiki":"<p>Welcome, for help with the LMS, ORR App Launcher, and Apricot use the search function in the upper right corner, or submit a ticket by using the link below. We look forward to helping you out!</p>","defaultLanguageHeader":"Welcome to the Global Refuge Partner Support Portal!","defaultLanguageMessage":"Welcome, for help with the LMS, ORR App Launcher, and Apricot use the search function in the upper right corner, or submit a ticket by using the link below. We look forward to helping you out!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWExNzc0Ni02MDllLTRiNTItOTFlYi02Y2M2NTU3ZWVmOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU0ODkwMTIsIm5iZiI6MTc0NTQ4NzgxMn0._rb4zVrSAzY57uFVXqRvLi2fsX5EGudIDxVnZxeb6nQ","targetCollection":"upload-project-10045","endpointUrl":"https://api.media.atlassian.com","clientId":"3aa17746-609e-4b52-91eb-6cc6557eef9b","tokenDurationInMins":20}},"sharedPortal":{"name":"Global Refuge Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://guides.support.irisweb.org/wiki","kbLinkDomainURLs":["https://it.support.globalrefuge.org","https://globalrefugeassist.atlassian.net","https://guides.support.irisweb.org"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=globalrefugeassist","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"20803d75867eb60cb3be6fad834be44814265bf8_lout","baseUrl":"https://it.support.globalrefuge.org/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://globalrefugeassist.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3aa17746-609e-4b52-91eb-6cc6557eef9b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"113734fb3e9a4553882dbe8cf3804264","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}