Global Refuge Support
Welcome to the Global Refuge Partner Support Portal!

Welcome, for help with the LMS, ORR App Launcher, and Apricot use the search function in the upper right corner, or submit a ticket by using the link below. We look forward to helping you out!

  1. Global Refuge Support
  2. Partner & Program Portal

Partner & Program Portal

Please use this portal to submit any questions or issues related to LMS, ORR App Launcher, and Apricot.

For any hardware-related issues—such as computers, or phone apps—please reach out directly to Global Refuge IT Support for assistance.

Forms and Reports

Request a new form or report (or an update to an existing form or report).

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