Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! Please use this platform to report a bug, submit an issue, or request a new feature for the IRIS.
Access Request
Submit Access or change request for IRIS Systems
Required fields are marked with an asterisk*
{"xsrfToken":"e296c9e35dc520bfe327f95ffab2885f381e9378_lout","branding":{"id":"68","key":"ap","name":"IRIS Support Portal","portalBaseUrl":"/servicedesk/customer/portal/68","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/68/35","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#275c96","headerLinkHoverBGColor":"#275c96","headerBadgeColor":"#275c96"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5c75a924-3e33-4011-a218-bf16ff64d50c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWExNzc0Ni02MDllLTRiNTItOTFlYi02Y2M2NTU3ZWVmOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVjNzVhOTI0LTNlMzMtNDAxMS1hMjE4LWJmMTZmZjY0ZDUwYyI6WyJyZWFkIl19LCJleHAiOjE3ODM3MDA5MDEsIm5iZiI6MTc4MzcwMDMwMX0.KXBhjE-G9gLIcqOO4pnkM4MjG9Z2yRz6p6gPup_Ny_8&client=3aa17746-609e-4b52-91eb-6cc6557eef9b&mode=fit","logoId":"5c75a924-3e33-4011-a218-bf16ff64d50c","isLogoAvailable":true,"helpCenterTitle":"Welcome to Global Refuge Support Portal","sharedPortalName":"Global Refuge Support","translations":{"en-US":{"helpCenterTitle":"Welcome to Global Refuge Support Portal","sharedPortalName":"Global Refuge Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/56b84673-fb24-4e94-89a1-4fc7364c87e4/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWExNzc0Ni02MDllLTRiNTItOTFlYi02Y2M2NTU3ZWVmOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2Yjg0NjczLWZiMjQtNGU5NC04OWExLTRmYzczNjRjODdlNCI6WyJyZWFkIl19LCJleHAiOjE3ODM3MDA5MDEsIm5iZiI6MTc4MzcwMDMwMX0.KPSEkLz0zf5FQ-HsPVfAJwLAJGlbpgB_eSmJzhK7nIQ&client=3aa17746-609e-4b52-91eb-6cc6557eef9b&height=300&mode=fit","bannerMediaApiFileId":"56b84673-fb24-4e94-89a1-4fc7364c87e4","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"68","key":"ap","projectId":10078,"serviceDeskId":68,"name":"IRIS Support Portal","description":"<p>Welcome! Please use this platform to report a bug, submit an issue, or request a new feature for the IRIS.</p>","portalBaseUrl":"/servicedesk/customer/portal/68","onlyPortal":false,"reqTypes":[{"id":"142","name":"Access Request","descriptionHtml":"","callToAction":"Access Request","introHtml":"<p>Submit Access or change request for IRIS Systems</p>","icon":10815,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10815","groups":[72],"key":""},{"id":"109","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Suggest improvements or new functionalities that would enhance your work with IRIS.</p>","icon":10511,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[72],"key":""},{"id":"110","name":"Issue Request","descriptionHtml":"","callToAction":"Issue Request","introHtml":"<p>Report an issue and attach any screenshot or details to reproduce the issue.</p>","icon":10669,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","groups":[72],"key":""},{"id":"111","name":"Report Request","descriptionHtml":"","callToAction":"Report Request","introHtml":"<p>Submit a report request to get assistance on custom reports in IRIS.</p>","icon":10640,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[72],"key":""}],"reqGroups":[{"id":72,"name":"General"}],"orderMapping":{"72":[110,111,109,142]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"531961b2-2237-33c2-9f8d-99a63a7630ea","appLinkName":"","appLinkUrl":"","spaceKey":"IRISGuides","spaceName":"IRIS End User Documentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AP","serviceDeskId":68,"kbLinkDomainURLs":["https://it.guides.globalrefuge.org","https://it.support.globalrefuge.org","https://globalrefugeassist.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":68,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWExNzc0Ni02MDllLTRiNTItOTFlYi02Y2M2NTU3ZWVmOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMzgyOTU3ODAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODM3MDE1MDEsIm5iZiI6MTc4MzcwMDMwMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.rbnM9nyUQtRtdBHbdKKo7f5fxzxXpexskE-V5k9f02k","targetCollection":"upload-user-collection-382957801","endpointUrl":"https://api.media.atlassian.com","clientId":"3aa17746-609e-4b52-91eb-6cc6557eef9b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":142,"projectId":10078,"issueType":{"id":"10072","name":"Support"},"form":{"name":"Access Request","descriptionHtml":"","callToAction":"Access Request","intro":"<p>Submit Access or change request for IRIS Systems</p>","instructions":"","icon":10815,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10815","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/68/create/142","requestValidateBaseUrl":"/servicedesk/customer/portal/68/validate/142","calendarParams":{"firstDay":0,"date":"2026-07-10T12:18:21-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"531961b2-2237-33c2-9f8d-99a63a7630ea","appLinkName":"","appLinkUrl":"","spaceKey":"IRISGuides","spaceName":"IRIS End User Documentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AP","serviceDeskId":68,"kbLinkDomainURLs":["https://it.guides.globalrefuge.org","https://it.support.globalrefuge.org","https://globalrefugeassist.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWExNzc0Ni02MDllLTRiNTItOTFlYi02Y2M2NTU3ZWVmOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMzgyOTU3ODAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODM3MDE1MDEsIm5iZiI6MTc4MzcwMDMwMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.rbnM9nyUQtRtdBHbdKKo7f5fxzxXpexskE-V5k9f02k","targetCollection":"upload-user-collection-382957801","endpointUrl":"https://api.media.atlassian.com","clientId":"3aa17746-609e-4b52-91eb-6cc6557eef9b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1548362568274270,"updated":"2026-07-09T13:40:49.068926069Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[110],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[142],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1548362568274270,"name":"IRIS Access Request","submit":{"lock":true,"pdf":true},"templateFormUuid":"ed8b43d0-9f96-40f2-b274-866190d7a4ed"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"0e4faa65-c978-4334-8bc0-3592b80e1c22"},"content":[{"type":"text","text":"Personal Details"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":100},"layout":"default","localId":"57de117c-ee14-43d8-bc81-4824c767a3ef"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"bdd5b369-f531-4853-a3cc-cdab57a501af"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":101},"layout":"default","localId":"43768502-b90d-4ebe-b40c-582696916d98"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":103},"layout":"default","localId":"9fd5b4f1-b004-47d9-aeea-8aab6a18a9b2"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":129},"layout":"default","localId":"3ed5c062-7047-48a9-b31f-1c2edbdae42d"}},{"type":"heading","attrs":{"level":2,"localId":"405c4768-a5f7-449e-ba9f-8282238bd92d"},"content":[{"type":"text","text":"Access request"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"7a493e74-c6bf-4215-b476-991b55791c8d"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"b2ed07ea-8830-4719-baf8-2ce4e08fc875"},"content":[{"type":"text","text":"System","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"c613e164-2bcc-4ef7-b648-f078222fbbe0"},"content":[{"type":"text","text":"Change requested","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"e58a6841-1673-4bc6-8fd0-59a33d6fb3ae"},"content":[{"type":"text","text":"Select Your Role","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":109},"layout":"default","localId":"e4b5709e-a689-4f14-98d1-ca090ca56714"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":115},"layout":"default","localId":"954fb69b-201e-4ea8-8e8f-140cc56a080b"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":126},"layout":"default","localId":"d8b0cff5-8746-4c3d-a8ed-c6bffd8ac022"}}]}]}]}]}],"conditions":{},"sections":{},"questions":{"100":{"type":"tl","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"103":{"type":"te","label":" Email","description":"Email of Requestee (If Not Same)","validation":{"rq":false},"choices":[],"questionKey":""},"126":{"type":"cs","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Affiliate Director","other":false},{"id":"2","label":"Affiliate Manager","other":false},{"id":"3","label":"Affiliate Staff","other":false},{"id":"4","label":"Volunteer","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"102":{"type":"ts","label":"Phone","validation":{}},"115":{"type":"cs","label":"","description":"","validation":{"rq":false},"choices":[{"id":"70","label":"New user"},{"id":"71","label":"Change of access"}],"defaultAnswer":{"choices":["70"]},"questionKey":""},"109":{"type":"cd","label":"","description":"","validation":{"rq":false},"choices":[{"id":"6","label":"IRIS (Pre-Arrival)","other":false},{"id":"7","label":"IRIS CMS(Post-Arrival)","other":false}],"defaultAnswer":{"choices":["7"]},"questionKey":""},"101":{"type":"ts","label":"Job title","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"129":{"type":"cc","label":"Organization","description":"Select your Organization","validation":{"rq":true},"choices":[{"id":"1","label":"CWS","other":false,"children":[{"id":"1","label":"HIAS","other":false}]},{"id":"2","label":"HIAS","other":false,"children":[]}],"questionKey":""}}},"uuid":"ed8b43d0-9f96-40f2-b274-866190d7a4ed"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1548362568274270,"updated":"2026-07-09T13:40:49.068926069Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[110],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[142],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1548362568274270,"name":"IRIS Access Request","submit":{"lock":true,"pdf":true},"templateFormUuid":"ed8b43d0-9f96-40f2-b274-866190d7a4ed"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"0e4faa65-c978-4334-8bc0-3592b80e1c22"},"content":[{"type":"text","text":"Personal Details"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":100},"layout":"default","localId":"57de117c-ee14-43d8-bc81-4824c767a3ef"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"bdd5b369-f531-4853-a3cc-cdab57a501af"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":101},"layout":"default","localId":"43768502-b90d-4ebe-b40c-582696916d98"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":103},"layout":"default","localId":"9fd5b4f1-b004-47d9-aeea-8aab6a18a9b2"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":129},"layout":"default","localId":"3ed5c062-7047-48a9-b31f-1c2edbdae42d"}},{"type":"heading","attrs":{"level":2,"localId":"405c4768-a5f7-449e-ba9f-8282238bd92d"},"content":[{"type":"text","text":"Access request"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"7a493e74-c6bf-4215-b476-991b55791c8d"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"b2ed07ea-8830-4719-baf8-2ce4e08fc875"},"content":[{"type":"text","text":"System","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"c613e164-2bcc-4ef7-b648-f078222fbbe0"},"content":[{"type":"text","text":"Change requested","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"e58a6841-1673-4bc6-8fd0-59a33d6fb3ae"},"content":[{"type":"text","text":"Select Your Role","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":109},"layout":"default","localId":"e4b5709e-a689-4f14-98d1-ca090ca56714"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":115},"layout":"default","localId":"954fb69b-201e-4ea8-8e8f-140cc56a080b"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":126},"layout":"default","localId":"d8b0cff5-8746-4c3d-a8ed-c6bffd8ac022"}}]}]}]}]}],"conditions":{},"sections":{},"questions":{"100":{"type":"tl","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"103":{"type":"te","label":" Email","description":"Email of Requestee (If Not Same)","validation":{"rq":false},"choices":[],"questionKey":""},"126":{"type":"cs","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Affiliate Director","other":false},{"id":"2","label":"Affiliate Manager","other":false},{"id":"3","label":"Affiliate Staff","other":false},{"id":"4","label":"Volunteer","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"102":{"type":"ts","label":"Phone","validation":{}},"115":{"type":"cs","label":"","description":"","validation":{"rq":false},"choices":[{"id":"70","label":"New user"},{"id":"71","label":"Change of access"}],"defaultAnswer":{"choices":["70"]},"questionKey":""},"109":{"type":"cd","label":"","description":"","validation":{"rq":false},"choices":[{"id":"6","label":"IRIS (Pre-Arrival)","other":false},{"id":"7","label":"IRIS CMS(Post-Arrival)","other":false}],"defaultAnswer":{"choices":["7"]},"questionKey":""},"101":{"type":"ts","label":"Job title","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"129":{"type":"cc","label":"Organization","description":"Select your Organization","validation":{"rq":true},"choices":[{"id":"1","label":"CWS","other":false,"children":[{"id":"1","label":"HIAS","other":false}]},{"id":"2","label":"HIAS","other":false,"children":[]}],"questionKey":""}}},"uuid":"ed8b43d0-9f96-40f2-b274-866190d7a4ed"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}