{"xsrfToken":"ce66f9d561e86741262dc066f5ca3ae9de028737_lout","branding":{"id":"68","key":"ap","name":"IRIS Support Portal","portalBaseUrl":"/servicedesk/customer/portal/68","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/68/35","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#275c96","headerLinkHoverBGColor":"#275c96","headerBadgeColor":"#275c96"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5c75a924-3e33-4011-a218-bf16ff64d50c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWExNzc0Ni02MDllLTRiNTItOTFlYi02Y2M2NTU3ZWVmOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVjNzVhOTI0LTNlMzMtNDAxMS1hMjE4LWJmMTZmZjY0ZDUwYyI6WyJyZWFkIl19LCJleHAiOjE3NDc3MTEyMzksIm5iZiI6MTc0NzcxMDYzOX0.aJVe04bOHiwMUzy2G1GKTn9Bu7aNFbIhHufl2WdJixM&client=3aa17746-609e-4b52-91eb-6cc6557eef9b&mode=fit","logoId":"5c75a924-3e33-4011-a218-bf16ff64d50c","isLogoAvailable":true,"helpCenterTitle":"Welcome to Global Refuge Support Portal","sharedPortalName":"Global Refuge Support","translations":{"en-US":{"helpCenterTitle":"Welcome to Global Refuge Support Portal","sharedPortalName":"Global Refuge Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/56b84673-fb24-4e94-89a1-4fc7364c87e4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWExNzc0Ni02MDllLTRiNTItOTFlYi02Y2M2NTU3ZWVmOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2Yjg0NjczLWZiMjQtNGU5NC04OWExLTRmYzczNjRjODdlNCI6WyJyZWFkIl19LCJleHAiOjE3NDc3MTEyMzksIm5iZiI6MTc0NzcxMDYzOX0.2vzgukbKy_cfjVXtF8aXEyTtwz5Qs0qoYpiOD41chPk&client=3aa17746-609e-4b52-91eb-6cc6557eef9b&height=300&mode=fit","bannerMediaApiFileId":"56b84673-fb24-4e94-89a1-4fc7364c87e4","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"68","key":"ap","projectId":10078,"serviceDeskId":68,"name":"IRIS Support Portal","description":"<p>Welcome! Please use this platform to report a bug, submit an issue, or request a new feature for the IRIS.</p>","portalBaseUrl":"/servicedesk/customer/portal/68","reqTypes":[{"id":"109","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Suggest improvements or new functionalities that would enhance your work with IRIS.</p>","icon":10511,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[72],"key":""},{"id":"110","name":"Issue Request","descriptionHtml":"","callToAction":"Issue Request","introHtml":"<p>Report an issue and attach any screenshot or details to reproduce the issue.</p>","icon":10669,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","groups":[72],"key":""},{"id":"111","name":"Report Request","descriptionHtml":"","callToAction":"Report Request","introHtml":"<p>Submit a report request to get assistance on custom reports in IRIS.</p>","icon":10640,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[72],"key":""}],"reqGroups":[{"id":72,"name":"General"}],"orderMapping":{"72":[110,111,109]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"531961b2-2237-33c2-9f8d-99a63a7630ea","appLinkName":"","appLinkUrl":"","spaceKey":"IRISGuides","spaceName":"IRIS End User Documentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AP","serviceDeskId":68,"kbLinkDomainURLs":["https://it.guides.globalrefuge.org","https://it.support.globalrefuge.org","https://globalrefugeassist.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":68,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWExNzc0Ni02MDllLTRiNTItOTFlYi02Y2M2NTU3ZWVmOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDc4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc3MTE4MzksIm5iZiI6MTc0NzcxMDYzOX0.vCf4MghuFQ4eWju6DpL-KBH9HCAVkjHytYmZNRkA7aw","targetCollection":"upload-project-10078","endpointUrl":"https://api.media.atlassian.com","clientId":"3aa17746-609e-4b52-91eb-6cc6557eef9b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":110,"projectId":10078,"form":{"name":"Issue Request","descriptionHtml":"","callToAction":"Issue Request","intro":"<p>Report an issue and attach any screenshot or details to reproduce the issue.</p>","instructions":"","icon":10669,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10176","fieldConfigId":"10357","label":"Portal Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10475","label":"High: Response within 2 business hours","selected":false,"children":[]},{"value":"10476","label":"Medium: Response within 4 business hours","selected":true,"children":[]},{"value":"10477","label":"Low: Response within 1 business day","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker","fieldId":"customfield_10090","fieldConfigId":"10224","label":"Request Participants","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://it.support.globalrefuge.org/rest/api/1.0/users/picker?fieldName=customfield_10090&showAvatar=true&query="}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/68/create/110","requestValidateBaseUrl":"/servicedesk/customer/portal/68/validate/110","calendarParams":{"firstDay":0,"date":"2025-05-19T23:10:39-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"531961b2-2237-33c2-9f8d-99a63a7630ea","appLinkName":"","appLinkUrl":"","spaceKey":"IRISGuides","spaceName":"IRIS End User Documentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AP","serviceDeskId":68,"kbLinkDomainURLs":["https://it.guides.globalrefuge.org","https://it.support.globalrefuge.org","https://globalrefugeassist.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWExNzc0Ni02MDllLTRiNTItOTFlYi02Y2M2NTU3ZWVmOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDc4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc3MTE4MzksIm5iZiI6MTc0NzcxMDYzOX0.vCf4MghuFQ4eWju6DpL-KBH9HCAVkjHytYmZNRkA7aw","targetCollection":"upload-project-10078","endpointUrl":"https://api.media.atlassian.com","clientId":"3aa17746-609e-4b52-91eb-6cc6557eef9b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=globalrefugeassist","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ce66f9d561e86741262dc066f5ca3ae9de028737_lout","baseUrl":"https://it.support.globalrefuge.org/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://globalrefugeassist.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3aa17746-609e-4b52-91eb-6cc6557eef9b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d6a76814d7f2438590afc76b6314ffcd","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}