{"xsrfToken":"c9bed3b6a25cce0d118f6a81d0dbf3e8d25ef436_lout","branding":{"id":"3","key":"ls","name":"Global Refuge IT Support Portal","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#001c45","headerLinkHoverBGColor":"#001c45","headerBadgeColor":"#001c45"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/359781fe-fa22-4b63-b641-28190e5bbd0c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWVjNjdiMS1mZTEwLTQ2NTgtYmJmMi0xZTQ4OTE3MjY4MjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM1OTc4MWZlLWZhMjItNGI2My1iNjQxLTI4MTkwZTViYmQwYyI6WyJyZWFkIl19LCJleHAiOjE3MjU3MTc2NTksIm5iZiI6MTcyNTcxNzA1OX0.ZFNMlUtoPPYCPatcIr6IMPHmStdK-1jVfNQ4bxBNyxY&client=b9ec67b1-fe10-4658-bbf2-1e4891726828&mode=fit","logoId":"359781fe-fa22-4b63-b641-28190e5bbd0c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Global Refuge Support Portal","sharedPortalName":"Global Refuge Support Portal","userInitialAnnouncementHeader":"Apricot Issues or Access Needs?","userInitialAnnouncementMessageWiki":"<p>Experiencing issues with Apricot or need access? Email <a href=\"mailto:apricotit@globalrefuge.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">apricotit@globalrefuge.org</a> for assistance.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Global Refuge Support Portal","sharedPortalName":"Global Refuge Support Portal","announcementHeader":"Apricot Issues or Access Needs?","announcementMessage":"Experiencing issues with Apricot or need access? Email mailto:apricotit@globalrefuge.org for assistance.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2f71c0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/12a589b7-172d-4eb2-b136-b343ed7c4563/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWVjNjdiMS1mZTEwLTQ2NTgtYmJmMi0xZTQ4OTE3MjY4MjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyYTU4OWI3LTE3MmQtNGViMi1iMTM2LWIzNDNlZDdjNDU2MyI6WyJyZWFkIl19LCJleHAiOjE3MjU3MTc2NTksIm5iZiI6MTcyNTcxNzA1OX0.Rl5mcH5XV0gjmWVZOPwo7Wm_a7Zb7unqtfCfBBdOt24&client=b9ec67b1-fe10-4658-bbf2-1e4891726828&height=300&mode=fit","bannerMediaApiFileId":"12a589b7-172d-4eb2-b136-b343ed7c4563","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"ls","projectId":10002,"serviceDeskId":3,"name":"Global Refuge IT Support Portal","description":"<p>Welcome! You can raise a support request with Global Refuge IT Team from options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"505","name":"Application Error","descriptionHtml":"","callToAction":"Application Error","introHtml":"<p>New Application Issue Type</p>","icon":10627,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[69,71],"key":""},{"id":"506","name":"Conference Room Issue","descriptionHtml":"","callToAction":"Conference Room Issue","introHtml":"","icon":10531,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[71,68],"key":""},{"id":"305","name":"Employee Change Request","descriptionHtml":"<p>Please provide any details that need to be changed on your employee profile.</p>","callToAction":"Employee Change Request","introHtml":"<p>Need to update your name, title, signature or department?</p>","icon":10531,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[69,71],"key":""},{"id":"508","name":"Hardware Problem","descriptionHtml":"","callToAction":"Hardware Problem","introHtml":"<p>Broken damaged or lost devices, screen cracks, charging issues</p>","icon":10541,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[68],"key":""},{"id":"284","name":"Hardware Request","descriptionHtml":"","callToAction":"Hardware Request","introHtml":"<p>Need hardware purchased or installed?</p>","icon":10526,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[68],"key":""},{"id":"510","name":"Login Failure","descriptionHtml":"","callToAction":"Login Failure","introHtml":"<p>Unable to log into an application or device you previously could</p>","icon":10584,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[67],"key":""},{"id":"259","name":"Logins, Accounts and Access","descriptionHtml":"","callToAction":"Logins, Accounts and Access","introHtml":"<p>Click here for password resets, account issues, and general application help.</p>","icon":10528,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[71],"key":""},{"id":"512","name":"Network Problem","descriptionHtml":"","callToAction":"Network Problem","introHtml":"<p>Trouble connecting to Global Refuge network, errors connecting to Outlook, OneDrive, SharePoint, etc</p>","icon":10567,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[70],"key":""},{"id":"308","name":"Other","descriptionHtml":"<p>Please provide details of your request below.</p>","callToAction":"Other","introHtml":"<p>Can't find what you're looking for? Click here!</p>","icon":10592,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[72,71],"key":""},{"id":"294","name":"Phish/Spam Reporting","descriptionHtml":"","callToAction":"Phish/Spam Reporting","introHtml":"<p>Phishing and Spam alerts received via email.</p>","icon":10589,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[69],"key":""},{"id":"283","name":"Shared Mailbox \\ Distribution List Addition or Creation","descriptionHtml":"","callToAction":"Shared Mailbox \\ Distribution List Addition or Creation","introHtml":"<p>Need to add or remove a user from a Shared Mailbox or Distribution List or have a Shared Mailbox or Distribution List created?</p>","icon":10636,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[69,71],"key":""},{"id":"303","name":"Software Request","descriptionHtml":"<p>Please select the application you are requesting access for. If there are additional instructions, please provide them below.</p>","callToAction":"Software Request","introHtml":"<p>Need an application installed, or access to an application or website? Click Here!</p>","icon":10621,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[69,67],"key":""},{"id":"275","name":"Application Issue","descriptionHtml":"","callToAction":"Application Issue","introHtml":"<p>Need assistance troubleshooting a specific application issue or need to report a bug?</p>","icon":10627,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[],"key":""},{"id":"264","name":"Board Room \\ Conference Room Issue","descriptionHtml":"","callToAction":"Board Room \\ Conference Room Issue","introHtml":"<p>Having trouble with audio/video in a conference room? Want to schedule time with IT Support?</p>","icon":10531,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"269","name":"Hardware Issue","descriptionHtml":"","callToAction":"Hardware Issue","introHtml":"<p>Having trouble with your laptop, keyboard, mouse, printer or other peripheral?</p>","icon":10541,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"502","name":"Info","descriptionHtml":"","callToAction":"Info","introHtml":"<p>Alerts or communications providing or requesting information to the Help Desk outside of an active ticket.</p>","icon":10656,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[],"key":""},{"id":"385","name":"IT Automation","descriptionHtml":"","callToAction":"IT Automation","introHtml":"<p>For tasks created by automation</p>","icon":10469,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"281","name":"IT Billing","descriptionHtml":"","callToAction":"IT Billing","introHtml":"<p>Have an IT billing question? Need a check request prepared?</p>","icon":10635,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[],"key":""},{"id":"307","name":"Login Issue","descriptionHtml":"","callToAction":"Login Issue","introHtml":"<p>Having issues logging into an application or website?</p>","icon":10504,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"271","name":"Network Issue","descriptionHtml":"","callToAction":"Network Issue","introHtml":"<p>Having trouble connecting to the LIRS network? Receiving errors connecting to Outlook, OneDrive, etc.?</p>","icon":10567,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[],"key":""},{"id":"25","name":"Non IT Issue?","descriptionHtml":"<p><a href=\"https://lirssupport.atlassian.net/servicedesk/customer/portal/17/group/56/create/224\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to navigate to the Business Operations Portal</a></p>","callToAction":"Non IT Issue?","introHtml":"<p>Need assistance with anything non IT related? Create an Incident or Service Request for the Business Operations Team via the link below.</p>","icon":10530,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"300","name":"Offboarding Request","descriptionHtml":"","callToAction":"Offboarding Request","introHtml":"<p>Used for employee offboarding request.</p>","icon":10621,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[],"key":""},{"id":"295","name":"Onboarding Request","descriptionHtml":"","callToAction":"Onboarding Request","introHtml":"<p>Used for employee onboarding and offboarding request.</p>","icon":10588,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[],"key":""},{"id":"530","name":"Other Incident","descriptionHtml":"","callToAction":"Other Incident","introHtml":"","icon":10511,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"380","name":"Other Incident","descriptionHtml":"","callToAction":"Other Incident","introHtml":"","icon":10621,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[],"key":""},{"id":"438","name":"Rebrand","descriptionHtml":"","callToAction":"Rebrand","introHtml":"<p>Rebrand Tasks</p>","icon":10651,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10651","groups":[],"key":""},{"id":"386","name":"SharePoint Project","descriptionHtml":"","callToAction":"SharePoint Project","introHtml":"","icon":10639,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[],"key":""},{"id":"376","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p>Generic Tasks</p>","icon":10621,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[],"key":""},{"id":"378","name":"zzz Legacy DO NOT USE Application Issue","descriptionHtml":"","callToAction":"zzz Legacy DO NOT USE Application Issue","introHtml":"<p>Need assistance troubleshooting a specific application issue or need to report a bug?</p>","icon":10481,"iconUrl":"https://it.support.globalrefuge.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""}],"reqGroups":[{"id":71,"name":"Common Requests"},{"id":67,"name":"Login / Access Request or Issue"},{"id":68,"name":"Hardware"},{"id":69,"name":"Software"},{"id":70,"name":"Connectivity"},{"id":72,"name":"Other"}],"orderMapping":{"68":[284,506,508],"66":[281],"64":[259,284,294,283],"70":[512],"71":[283,305,259,308,505,506],"69":[303,305,283,294,505],"67":[303,510],"63":[275,264,269,271],"14":[25],"72":[308],"7":[25],"25":[25],"8":[25],"11":[25],"9":[25],"13":[25]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c67f3d43-6b4b-35f0-acbc-7e43a069c4cd","appLinkName":"System Confluence","appLinkUrl":"https://lirssupport.atlassian.net/wiki","spaceKey":"LS","spaceName":"LIRS Support","spaceUrl":"https://lirssupport.atlassian.net/wiki/spaces/LS","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://globalrefugesupport.atlassian.net","https://it.support.globalrefuge.org"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWVjNjdiMS1mZTEwLTQ2NTgtYmJmMi0xZTQ4OTE3MjY4MjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjU3MTgyNTksIm5iZiI6MTcyNTcxNzA1OX0.Nio6drVqdo-RMZo0Zhb79PsAK0augwc4_vZ-FcGn84w","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"b9ec67b1-fe10-4658-bbf2-1e4891726828","tokenDurationInMins":20}},"sharedPortal":{"name":"Global Refuge Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://globalrefugesupport.atlassian.net/wiki","kbLinkDomainURLs":["https://globalrefugesupport.atlassian.net","https://it.support.globalrefuge.org"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}